Managed Services

Service Category
Managed Services

Your single point of accountability, 24/7/365

In today’s increasingly digitalized landscape, having experienced IT experts that work as an extension of your team can help you assure, accelerate, and create business results. We offer right-scaled solutions for your unique needs, delivered by an experienced staff 24/7/365.

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Why Work With a Total Service Provider?

Many companies find it challenging to implement the digital channels and technologies required to stay ahead of their competitors – locally and abroad. Smartt offers cross-disciplinary capabilities as an extension of your team through our innovative FlexHour delivery model.

Working with a Total Service Provider such as Smartt helps you have:

  • Aligned Thinking IT Strategy Roadmaps custom-fitted to your business needs, crafted by Consultants with decades of experience helping companies of all sizes at different stages of growth.

  • Aligned Talent Dedicated Client Manager with access to our cross-functional Subject Matter Experts for execution + 24/7/365 support.

  • Aligned Technologies Partnerships to help you achieve cost-savings with your hardware requirements; own data center network and optional connectivity and high performance, high-availability hosting solutions.

We'd love to see if we might be the right partner to address your IT goals and challenges. Let's get together for a quick complimentary meeting and see if we could be a good fit for each other.  

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What are the benefits?

"Every company is a technology company." The intersection of technology and business is a blessing for Digital First companies that are able to utilize technology to ensure, accelerate, and create business performance.  

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Ensure Results

Smartt's experienced team, combined with our agile and best-practices driven "Roadmap + FlexHours approach helps keep your IT running flawlessly in the background month after month, so that you can focus on your core business.

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Accelerate Results

The monthly recommendations and holistic cross-functional thinking help ensure continuous improvements so you get happier staff and happier customers. Even a happier CFO. 

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Create Results

With an deeply integrated team of technical experts and business consultants, together we will apply the right technologies to create a competitive moat around your business, so that you have an edge in today's digital-driven economy. 

What Does Managed Services Do?

Our team works as an extension of your team to carry out one-time and ongoing activities required based on your goals.

Planning and Implementation
  1. IT Audit
  2. IT Strategy
  3. Disaster Recovery
  4. Disaster Recovery Plan
  5. Data Management & Protection
  6. IT Process Optimization
  7. IT Policy Creation
  8. Network Design
  9. Office Move
  10. System Integration
  11. Legacy System Modernization
  1. IT Support
  2. IT Helpdesk
  3. System Deployment
  4. IT Inventory Management
  5. App Deployment
  6. Networking Support
  7. Cybersecurity
  8. Cyber Insurance
  9. Security and PCI Compliance
  10. Remote Monitoring (Ninja One)
People LOVE
Managed Services

They are amazing to work with. Staff are professional and knowledgable. It was great to work with them! Highly recommended!

Kenneth Cheung | Information Technology 

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How Does Managed Services Work?

Smartt works with you as an extension of the team to deliver value-driven IT activities. 


Informal and formal discussions. The questions we bring to the table at this stage often lead to productive internal discussions and clear potential next-steps.

  1. Initial Discovery
  2. Team Interviews
  3. Goal-Driven Audits
  4. Picking a FlexHours Package
Alignment and Planning

A guided discussion to create your Digital Roadmap based on your goals, current situation, and desired outcomes.

  1. Digital Roadmap and Initial Backlog
  2. Budgets and Schedules for Initial Activities 
Backlog Execution

Execution of the highest priority items to get your IT under control; or if it's already under control, to get low-hanging improvements. 

  1. Backlog Execution
  2. Review Meetings
Ongoing Support

Ongoing execution of your Digital Roadmap to drive continous improvements.

  1. Support Helpdesk
  2. Monthly Reports with Recommendations
  3. Remote Monitoring (Ninja One) and other software solutions to make life easier. 

Need Help?

Looking for a new Managed Service Provider? We're happy to give you a free consultation and discuss your options.

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Head Office

#113-3855 Henning Drive
BC V5C 6N3 Canada


Toll Free
in North America: 1-888-407-6937
Tel: 604.473.9700
Fax: 604.473.9080


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